Ethics, transparency, and integrity

Operating in 160 countries, Toyota is recognized worldwide for its respect for people, ethical attitude, and transparency in its relationships. Among its principles is respect for the laws of all countries in which it operates, with transparent and fair activities, as well as respect for the culture and customs of the places where it is present and contributing to economic and social development through business activities. <102-16>

In Brazil, the company has in place a robust structure to analyze, handle, and respond to grievances, complaints, and claims related to noncompliance with the Code of Conduct. To reinforce this commitment, in the previous fiscal year (2016/2017), the Code was strategically revised and presented, through campaigns and actions, to all company employees. It deals with topics related to human rights, diversity, anti-corruption, ethical deviations, and prevention of conflict of interest. Along with the Internal Regulation, the Code is the main guide for those who work or represent Toyota.

In addition, TDB provides an Ethics Channel for employees and business partners. Available via telephone, Internet, or email, this channel registers reports about deviations, fraud, conflicts of interest, and corruption, all evaluated by the company’s Ethics Committee, with guaranteed anonymity.

Formed by Managers and Directors of areas such as Legal and Human Resources and coordinated by the Internal Audit area, this committee evaluates the cases reported, prepares expert opinions, and communicates them to the Presidency and the Human Resources Department. For those cases involving the senior leadership of TDB (President or Chief Financial Officer), the analysis is carried out by the parent company.

In addition to coordinating the Ethics Channel, the company’s internal auditing department executes, manages, and monitors internal control structures according to the guidelines established by the Sarbanes-Oxley Act (SOX) 5 and in the process involving risk management, controls, and safety inspection defined locally or with TMC, which performs periodic audits in Brazil.

5 American law intended to ensure the creation of reliable auditing and security mechanisms to mitigate business risks, prevent fraud, or ensure that there are ways to identify them